An AI agent that supports your customers after purchase — returns, warranties, shipping and technical help, without waiting.
"Where's my package?", "How do I return this?", "Does the warranty cover this?" 70% of tickets are about information already on the site — but customers can't find it.
A customer with a post-purchase issue who doesn't get a reply within hours leaves a negative review. Response speed determines your reputation.
The support team spends time handling complaints instead of turning satisfied customers into brand ambassadors. An upsell opportunity lost at every interaction.
They write: "I ordered 3 days ago, where's my package?" The agent retrieves the shipping status and responds: "Your order is in transit and will be delivered tomorrow by 6 PM. Here's the tracking link."
They ask: "How do I return this?" The agent explains the procedure step by step, checks if the product is still within the return period and generates a pre-filled return form.
"The coffee machine won't turn on." The agent guides troubleshooting: check power, reset, clean filter. If the issue persists, it collects details and opens a technical support request.