Answer about menu, reservations, allergens and events — even during service.
During lunch and dinner the staff is busy with guests. The phone rings but no one can answer. Every missed call is a reservation that goes to another restaurant.
"Does the risotto contain lactose?", "Do you have gluten-free options?" Critical questions that need precise answers. Staff must interrupt service to answer the phone.
Phone bookings, WhatsApp messages, emails. Confirmations, cancellations, special requests. A mess that steals time from the kitchen and the floor.
They find the site on Google. They ask: "Do you have a table for 4 at 8:30 PM?" The assistant checks availability, confirms the reservation and highlights tonight's tasting menu. The restaurant has a full table without a single phone call.
Before booking they ask: "My daughter is celiac. Do you have gluten-free dishes?" The chatbot shows the gluten-free menu options, explains that the kitchen is equipped for separate preparation and reassures the parent.
They write: "We'd like to book for 25 people, Friday evening. Do you have a private room?" The chat responds with room capacity, available set menus, cost per person and collects details for a quote.
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