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In the funeral business, you can't predict when a family will reach out for help. An AI assistant on your firm's page answers at any hour with the right tone, explains what to do in the first six hours, and leaves to the human voice only what truly needs a human voice.
Dental practices miss roughly 35% of incoming calls, and nearly eight out of ten patients who don't get through dial the next clinic on the list. An AI assistant handles half of the traffic — the after-hours and the FAQ — and leaves the front desk only the calls that actually need a person.
On August 2, 2026 the EU AI Act's transparency obligations kick in for anyone running a chatbot on their website. It sounds like heavy legal territory, but for a small business the whole thing boils down to a handful of concrete choices. Here's what to do — without panic and without a lawyer.