An AI chatbot that guides new users step by step — reducing churn and support requests in the first days.
They sign up, look at the dashboard, don't know where to start and never come back. The investment to acquire them is lost.
You've written guides, videos and tooltips. But every user has a different use case and generic guides don't answer the specific question they have right now.
"How do I connect my account?", "Where are the settings?" The support team spends half their time answering questions an interactive guide could solve.
The chatbot greets them: "Welcome! I see you just signed up. Want me to walk you through the initial setup?" The user agrees and in 3 minutes they've completed the guided setup step by step.
They write: "How do I export data?" Instead of sending them to the docs, the chatbot explains the steps and walks them to the export button. The user also discovers format options they didn't know about.
They can't complete the setup. The chatbot detects the inactivity and offers: "Looks like you're stuck on the setup. Can I help you complete it?" The user resumes and finishes the setup.
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