Answer every guest question — check-in, Wi-Fi, restaurants — without repetitive messages.
“What’s the Wi-Fi password?” The same questions every week: check-in, check-out, parking, Wi-Fi, nearby restaurants. Each one needs a manual reply.
At 2 AM a guest from Japan asks how to reach the apartment from the airport. You can’t reply until morning, and the experience starts badly.
“We didn’t know where the recycling bins were” — one fewer star you could have avoided with timely information.
They write: “How do I get to the apartment?” The chat replies with precise directions from the airport, the last train schedule, and where to find the key box with the access code.
“Do you have any recommendations for a romantic restaurant nearby?” The assistant suggests 3 restaurants with Google Maps links, specifying which ones need a reservation.
They write at 7 PM. The chat walks them through the thermostat instructions step by step. Problem solved without a phone call.
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